Frequently Asked Questions

Vial Safe fits ALL 10mL insulin brands: Fiasp, Humalog, Humalin, Levimer, Lyumjev, Novolin, Novolog, NovoRapid, Vetsulin, Caninsulin, Lantus, Apidra, Admelog. We also make a specially sized Vial Safe for both 10mL and 20mL vials of ProZinc.

Yup! If you are not 100% satisfied with your Vial Safe, send it back within 30 days for a full refund.

Absolutely. Vial Safe is made of hypo-allergenic high quality silicone and will last forever.

Provide an answer to the question here, with as much detail as possible to help your customers.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).